Scheduled, Current and Recent Service Interruptions
Current Service Interruptions
No posted incidents at this time.
Scheduled Service Interruptions
Ongoing Sundays, 12:01AM - 05:00AM Local BC Time
Ongoing Tuesdays, 12:01AM - 05:00AM Local BC Time
Services Affected: Stargate Network Services
Stargate has set aside two weekly network maintenance windows to perform scheduled general maintenance on our networking equipment. We have scheduled our maintenance windows to coincide with our network partners' maintenance windows at the times noted above.
This will minimize the total weekly downtime for our customers. Customers will experience network outages during these maintenance windows.
Note that emergency network maintenance will still be performed as needed outside of these weekly maintenance windows. And there will not be outages during every maintenance window.
Recent Service Interruptions
Monday, July 8, 2024 - 1:00PM PDT
We have identified the issue with Hosted Exchange and the fix for this has been rolled out. Note that this issue will not have impacted deliverability on either inbound or outbound emails, and users' connections to the server were still encrypted.
Friday, July 5, 2024 - 3:10PM PDT
A construction related incident at a fibre interconnection facility in downtown Vancouver resulted in an outage affecting certain enterprise fibre circuits in the Greater Vancouver area.